FREQUENTLY ASKED QUESTIONS

WHAT ARE "CLEAN" INGREDIENTS?

Clean ingredients are natural ingredients without additives or harmful chemicals (Like parabens, phthalates, synthetics & dyes).
All of my products are made with only PURE (Limited) ingredients, in small batches for maximum potency. 

WHAT IS BODY BUTTER & HOW IS IT DIFFERENT THAN LOTION?

Body Butters are made without fillers (like water).
Butters are thicker & more concentrated, so a little goes a long way.
Lotions generally only moisturize the top layer of your skin because it is made with mostly water. 
Our Body Butters are deeply moisturizing because the carefully-selected ingredients like organic shea butter, sweet almond oil & beeswax DEEPLY penetrate your skin, creating a protective barrier from the elements, while nourishing dry skin. We use organic arrowroot powder so there is no lingering greasy/oily feeling that most butters have. 

WHAT IS THE DIFFERENCE BETWEEN BODY BUTTER & BODY BALM? 

Body Butters are made by melting carefully-selected ingredients (organic shea butter, sweet almond oil, organic arrowroot powder, beeswax & essential oils), then chilling overnight in the fridge. Then I whip it into a creamy, luxurious texture & scoop into tins. 
Body Balms are made with the same ingredients, but I also add grapeseed oil & use a lot more beeswax. Once melted, I pour the balm into round tins then chill overnight (Think "solid lotion" poured into a tin). 
The texture of Body Balms is a thick, emollient-like... un-Vaseline if you will. Best used for eczema relief, first aid, cracked heels, nourishing super dry skin, etc.
Body Balms are very effective for creating a protective barrier for your skin because it is made with more beeswax than Body Butters & truly LOCKS your skin's moisture in!    

HOW DO I APPLY BODY BUTTER & BODY BALM?

Butters & Balms texture can change depending on temperature. If you live in a colder climate, your product will be harder. If you live in a warmer climate, your product will be softer (& easier to apply). 
To apply: Start with a little balm or butter (a little goes a long way!) & warm it in your hands (this will take just a bit longer if you are in a colder climate), then apply anywhere on your body & massage into your skin. These products are made with organic arrowroot powder so there is no lingering oily feeling after a few minutes, they melt into your skin like a dream! 

ARE YOUR PRODUCTS AVAILABLE IN LOCAL STORES? 

YES!!! I run a zero-waste refill shop & general store in Ravenna (NE Seattle) & all of my products are available there (limited scents & sizes). You can also shop my website & choose PICK UP & pick up at the shop! RAVENNA REFILLS- you can also shop our website & pick up or ship. 

HOW LONG WILL MY PRODUCT LAST? 

Natural ingredients (& essential oils) can change over time (texture, scent, color). Every time your product is exposed to air/light/water, the shelf-life begins to degrade. Because our products do NOT contain preservatives, artificial colors or fragrances, we recommend using products within 6 months of purchase for maximum potency.
Try to keep products out of direct sunlight & always use clean hands to prolong your products shelf-life.

Due to the natural butters & oils, textures may change depending on temperature.
Products may melt/soften in warmer climates, which is out of our control.
Please be aware that your product may melt/soften during shipping (Or if left in your hot car, or bag), if you live in a warm climate.
Refunds will not be given for melted products.
You can STILL use your products if this happens. If your product melts, simply put it in the fridge, or a cool spot.

WILL MY LIP BALM MELT IF I FORGOT IT IN MY HOT CAR?

Yes. Products will melt in the heat/sun... & heat/sun will degrade the shelf-life of your product. It is always best to keep products in a cool, dark spot for maximum longevity. You can keep them in your bag, drawer, bathroom cabinet, for example. 
Note- Keeping your balm in you pocket will likely soften it (body heat)- but this is a bonus if you are in the cold (Balms & Butters harden in colder temperatures).
If your DO forget your lip balm in your car & it melts, simply put your product in the fridge for a bit & it will be solid again! (The texture may change, as shea butter can become grainy when temperatures drastically change... I find this graininess to be nice exfoliant to be honest!) 

IS ALMOND OIL IN ALL OF YOUR PRODUCTS? (I'M ALLERGIC)

My sugar scrubs are mad with avocado oil & vitamin E oil. I do not use sweet almond oil in my sugar scrubs. Sweet almond oil is in all of my other products- but I am happy to make a custom order for you! Please email me at shopatrobinsnest@hotmail.com for a custom order request.   

IS EVERYTING MADE IN THE US? 

I make everything by hand, sourcing ingredients as local as possible, within the US (note- shea butter is from Ghana). I make, package & send everything from my apothecary in Seattle, WA (Ravenna Refills). 

DO YOU SHIP INTERNATIONALLY? 

Please email us at shopatrobinsnest@hotmail.com to request an international shipping quote.